Bel-Wood Nursing Home: Frequently Asked Questions
Are arrangements made for residents to worship or attend religious services as they please?
Are group and individual activities available?
Are residents encouraged to participate in activities?
How are resident activity preferences respected?
Are advance payments returned if the resident leaves Bel-Wood?
If Medicare and/or Medicaid coverage is needed, is Bel-Wood certified?
Will Bel-Wood help me with third-party (insurance) billing?
How does Bel-Wood match roommates?
Are personal likes and dislikes taken into consideration in menu planning?
Does a dietician plan menus for residents on special diets?
Are other medical services available (i.e., dental, podiatry, optometry)?
Are personal physicians allowed?
Does Bel-Wood have a written description of residents' rights and responsibilities?
Does Bel-Wood report to personal physicians on residents' progress? To families?
How are families involved in treatment plans?
How is regular medical attention assured?
Is a physician available in an emergency?
Does Bel-Wood have Resident and Family Councils?
How are disputes, problems, or complaints with the quality of care settled?
Does Bel-Wood have a current license from the state?
Does Bel-Wood have a formal quality assurance program?
Is a licensed nurse always available?
Is staff trained to protect resident dignity and privacy?
Are barbers and beauticians available?
Does a licensed therapist administer physical therapy?
Does a pharmacist review residents' drug regimens?
Does Bel-Wood have an Alzheimer's Disease program?
Does Bel-Wood have an operating agreement with a nearby hospital for emergencies?
Is a social worker available to assist residents and families?
Is bathing and grooming assistance available?
Is occupational or speech therapy available?
What services are provided for terminally ill residents and their families?
Activities
Are arrangements made for residents to worship or attend religious services as they please?
Yes. Bel-Wood offers a variety of religious events for its residents.
Are group and individual activities available?
Yes. We offer both group and individual activities based on a resident's preference.
Are residents encouraged to participate in activities?
Yes. Residents are encouraged to participate in activities and interact with other residents.
How are resident activity preferences respected?
Bel-Wood encourages participation, but it is never forced.
Billing
Are advance payments returned if the resident leaves Bel-Wood?
If outstanding balances are resolved, advance payments are returned.
If Medicare and/or Medicaid coverage is needed, is Bel-Wood certified?
Yes. Bel-Wood is certified for both Medicare and Medicaid.
Will Bel-Wood help me with third-party (insurance) billing?
Yes. Bel-Wood office staff gladly assists families with insurance billing.
Facilities
Are beds available?
Beds are usually available for new admissions. To inquire, please call (309) 697-4541.
How does Bel-Wood match roommates?
Roommate matches are based on pre-screenings of potential residents and the interests of current residents.
Food
Are personal likes and dislikes taken into consideration in menu planning?
Yes. Bel-Wood takes the likes and dislikes of each resident into consideration in menu planning.
Are snacks available?
Yes. Snacks are available throughout the day and evening.
Does a dietician plan menus for residents on special diets?
Yes. Bel-Wood's dietitian plans special menus for residents on special diets.
Medical Care
Are other medical services available (i.e., dental, podiatry, optometry)?
Yes. Bel-Wood offers dental, podiatry and optometry services to its residents.
Are personal physicians allowed?
Yes. The physician is required to visit the resident routinely.
Does Bel-Wood have a written description of residents' rights and responsibilities?
Yes. A resident handbook is available from the Admissions Coordinator, (309) 697-4541.
Does Bel-Wood report to personal physicians on residents' progress? To families?
Yes. Doctors and families are regularly informed of changes in a resident's condition.
How are families involved in treatment plans?
Families are invited to a quarterly care plan meeting and are encouraged to interact with the staff about the resident's condition.
How is regular medical attention assured?
A clinical coordinator and medical records technician track and review all physician visits.
Is a physician available in an emergency?
Absolutely--physicians are on call 24 hours every day.
Miscellaneous
Does Bel-Wood have Resident and Family Councils?
Yes. Bel-Wood's Resident Advisory Council and Family Advisory Council meet monthly.
How are disputes, problems, or complaints with the quality of care settled?
In the event a concern arises, the resident or family member should inform Bel-Wood staff immediately so we may address the concern.
Qualifications
Does Bel-Wood have a current license from the state?
Yes. The facility is fully licensed.
Does Bel-Wood have a formal quality assurance program?
Yes. Bel-Wood has a formal quality assurance program.
Does Bel-Wood regularly survey residents or family members to find out how satisfied they are with the quality of service?
Yes. Bel-Wood surveys its physicians, employees, residents and family members periodically.
Is a licensed nurse always available?
Yes. Licensed nurses are available 24 hours a day.
Is staff trained to protect resident dignity and privacy?
Yes. Each Bel-Wood staff member is trained to provide quality care that maintains resident dignity and privacy.
Services
Are barbers and beauticians available?
Yes. We have professional barbers and beauticians available by appointment.
Does a licensed therapist administer physical therapy?
Yes. Bel-Wood is pleased to offer a professional therapy program with qualified therapists.
Does a pharmacist review residents' drug regimens?
Yes. A consultant pharmacist reviews medications on a monthly basis.
Does Bel-Wood have an Alzheimer's Disease program?
No. We are in the process of implementing one.
Does Bel-Wood have an operating agreement with a nearby hospital for emergencies?
Yes. Bel-Wood has an operating agreement with Methodist Medical Center.
Is a social worker available to assist residents and families?
Yes. Staff from Bel-Wood's social services department is available every day.
Is bathing and grooming assistance available?
Yes. Bel-Wood staff provides bathing and grooming assistance when needed or requested.
Is occupational or speech therapy available?
Yes. Bel-Wood offers occupational, speech and respiratory therapy.
What services are provided for terminally ill residents and their families?
Bel-Wood works with a variety of hospice groups in the area to help provide the best care for terminally ill residents and their familes.