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Innovation in Local Government

Jan 4, 2017

County government is often described as a system of "silos," with each department working independently, and not necessarily in a coordinated effort. Some of this is due simply to the manner in which county governments are structured, with elected officials each taking care of their respective areas, separate from departments the County Board oversees.

However, while county government departments may naturally tend toward operating independently, it doesn't mean they can't or shouldn't work to be more integrated. Peoria County recognizes there are efficiencies and greater customer service capacities to be gained when everyone is working toward a common goal. And it has dedicated resources and a process improvement specialist on staff to do just that.

Read the complete article by County Board Chairman Andrew Rand found in January 2017's Interbusiness Issues.

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